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Efficient Integration

We optimize data management and improve customer experience. Here are some examples:

A person with short hair is sitting on a sandy beach, facing the ocean. They are wearing a dark t-shirt with the phrase 'Data has a better idea' printed on the back. The background includes blue water and distant hills under a clear sky.
A person with short hair is sitting on a sandy beach, facing the ocean. They are wearing a dark t-shirt with the phrase 'Data has a better idea' printed on the back. The background includes blue water and distant hills under a clear sky.
Manage Claims Efficiently

Automate product warranty claims with Salesforce Data Cloud and AgentForce. Your agent can receive the claim, receipts, and product photos from the customer, analyze them, and respond within seconds or provide the necessary steps to visit a service center.

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Two people are standing in front of a whiteboard, discussing a flowchart labeled 'Developer Journey'. The flowchart includes steps like 'Sign-Up', 'Use APIs', and 'Provide Feedback'. The individuals appear to be engaged in a professional discussion, with both focused on the content on the board. One person is wearing a denim jacket and holding a marker, while the other is in a black top.
Two people are standing in front of a whiteboard, discussing a flowchart labeled 'Developer Journey'. The flowchart includes steps like 'Sign-Up', 'Use APIs', and 'Provide Feedback'. The individuals appear to be engaged in a professional discussion, with both focused on the content on the board. One person is wearing a denim jacket and holding a marker, while the other is in a black top.
A tall, modern office building with a striped glass exterior stands against a background of lush green trees. Large, fluffy clouds fill the sky, which is a bright shade of blue.
A tall, modern office building with a striped glass exterior stands against a background of lush green trees. Large, fluffy clouds fill the sky, which is a bright shade of blue.
Unified and Personalized Telecommunications Support

Salesforce Data Cloud can centralize customer data from various services (telephony, cable, internet, etc.), creating a 360° profile. When a customer contacts support, AgentForce identifies their subscribed products, issue history, and satisfaction level. AI suggests immediate solutions and personalized offers (e.g., plan upgrades or discounts). If a high probability of cancellation is detected, the agent receives alerts with retention strategies. This reduces service time, improves customer experience, and increases loyalty.

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Services

Data optimization, systems integration and Salesforce Support

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INTEGRATIOM

contact@fortiadigital.com

+54.11.6238.3526

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