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Integración Eficiente

Optimizamos la gestión de datos y mejoramos la experiencia del cliente, veamos algunos ejemplos

A person with short hair is sitting on a sandy beach, facing the ocean. They are wearing a dark t-shirt with the phrase 'Data has a better idea' printed on the back. The background includes blue water and distant hills under a clear sky.
A person with short hair is sitting on a sandy beach, facing the ocean. They are wearing a dark t-shirt with the phrase 'Data has a better idea' printed on the back. The background includes blue water and distant hills under a clear sky.
Administre reclamos de forma eficaz

Automatice el reclamo de garantías sobre sus productos con Salesforce Data Cloud y Agentforce. Su agente puede recibir el reclamo, los comprobantes y las fotos del producto por parte del cliente para analizarlas y responderle en segundos o indicarle los pasos necesarios para acercarse a un centro de atención.

Consultar
Two people are standing in front of a whiteboard, discussing a flowchart labeled 'Developer Journey'. The flowchart includes steps like 'Sign-Up', 'Use APIs', and 'Provide Feedback'. The individuals appear to be engaged in a professional discussion, with both focused on the content on the board. One person is wearing a denim jacket and holding a marker, while the other is in a black top.
Two people are standing in front of a whiteboard, discussing a flowchart labeled 'Developer Journey'. The flowchart includes steps like 'Sign-Up', 'Use APIs', and 'Provide Feedback'. The individuals appear to be engaged in a professional discussion, with both focused on the content on the board. One person is wearing a denim jacket and holding a marker, while the other is in a black top.
A tall, modern office building with a striped glass exterior stands against a background of lush green trees. Large, fluffy clouds fill the sky, which is a bright shade of blue.
A tall, modern office building with a striped glass exterior stands against a background of lush green trees. Large, fluffy clouds fill the sky, which is a bright shade of blue.
Atención unificada y personalizada en telecomunicaciones

Salesforce Data Cloud puede centralizar datos de sus clientes de distintos servicios (telefonía, cable, internet, etc.), creando un perfil 360°. Cuando un cliente contacta soporte, AgentForce identifica sus productos contratados, historial de problemas y nivel de satisfacción. La IA sugiere soluciones inmediatas y ofertas personalizadas (ej., upgrade de plan o descuento). Si detecta alta probabilidad de cancelación, el agente recibe alertas con estrategias de retención. Esto reduce tiempos de atención, mejora la experiencia del cliente y aumenta la lealtad.

Aprender
Servicios

Optimización de datos y mejora de experiencia.

Soporte

Integración

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